Introduction
FYRE Medical Center (“the Clinic”) is a private medical clinic located at 1 Keng St. Weloy, PBC Level 1 Suite D-F, Yap State, Federated States of Micronesia. We are committed to protecting the privacy and security of our patients’ health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services, including online appointment booking, payment processing, and access to our patient portal. It is intended for patients, staff, and regulators to understand our practices and your rights regarding personal health information.
Information Collected
Types of Information
We collect the following categories of information to provide medical care and related services:
- Personal identification data (e.g., name, date of birth, gender, contact details)
- Medical records (clinic notes, diagnoses, treatment plans)
- Laboratory results and radiographic images (x-rays, ultrasound)
- Uploaded documents (e.g., referral letters, insurance forms, identification)
- Payment and billing information
- Communications with medical providers (messages, inquiries)
Methods of Collection
Information is collected through various means, including:
- Online appointment booking and registration forms
- Patient portal interactions and document uploads
- Direct communications (in-person, phone, email, portal messaging)
- Laboratory and imaging systems integrated with our electronic health record
- Online payment processing systems
Use of Information
Patient information is used for the following purposes:
- Providing medical diagnosis, treatment, and follow-up care
- Facilitating appointment scheduling and reminders
- Processing payments and managing billing
- Maintaining accurate and up-to-date medical records
- Communicating with patients and authorized representatives
- Improving clinic operations and services
- Complying with applicable laws and regulations
We do not use your health information for marketing purposes without your explicit consent.
Disclosure of Information
Third Parties and Legal Requirements
We may share your personal information with third parties in the following circumstances:
- With your consent, to other healthcare providers for continuity of care
- To laboratories and imaging centers for diagnostic services
- To insurers or payers for billing and claims processing
- With regulatory authorities when required by law
- With technology partners (such as Charm Electronic Health Record and Google Drive) who support our operations, subject to strict confidentiality and security agreements
We do not sell or rent your personal information to any third parties.
Patient Rights
As a patient of FYRE Medical Center, you have the following rights regarding your personal information:
- Access: You may request access to your health records and information maintained by the Clinic.
- Correction: You may request corrections to inaccurate or incomplete information.
- Deletion: You may request deletion of your information where permitted by law and clinic policy.
- Consent: You may withdraw consent for non-essential data uses at any time.
To exercise these rights, contact the Clinic using the details provided below.
Security Measures
We take the protection of your personal information seriously and implement the following safeguards:
- Use of secure, industry-standard software (Charm Electronic Health Record with 2 factor authentication (2FA) for data storage and management
- Encryption of data in transit and at rest where feasible
- Restricted access to patient information to authorized staff only
- Regular staff training in privacy, confidentiality, and data security
- Routine monitoring and review of data protection measures
While we strive to maintain the highest level of security, no system is completely immune to risks. We encourage patients to use strong passwords and report any suspicious activity.
Online Services
Our patient portal provides secure online access to:
- Clinic notes and laboratory results
- Radiographic images (x-rays, ultrasound)
- Document uploads for referrals and other purposes
- Direct communication with medical providers
- Online payment of bills
All portal interactions are encrypted and monitored for unauthorized access.
Operational Details
FYRE Medical Center operates Monday to Friday from 8:30 AM to 2:30 PM (UTC +10:00), and is closed on weekends and public holidays. For privacy-related inquiries or to schedule appointments, please use the contact information below.
Policy Updates
This Privacy Policy may be updated periodically to comply with legal requirements or improve our practices. Changes will be communicated via our website, patient portal, and clinic notices. The effective date will be clearly indicated at the top of the policy.
Contact Information
If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact:
- FYRE Medical Center
- 1 Keng St. Weloy, PBC Level 1 Suite D-F, Yap State, Federated States of Micronesia
- Phone: (Insert clinic phone number)
- Email: (Insert clinic email address)
- Website: (Insert clinic website URL)
We are committed to responding promptly and respectfully to all privacy inquiries.